Diamond ratings for Guest Accommodation reflect visitor expectations, with quality seen as more important to visitors than facilities and services. As a result Guest Accommodation is required to meet progressively higher standards of quality and guest care as they move up the scale from one to five Diamonds.
At 
Guest Accommodation you will find:
- Clean accommodation, providing
acceptable comfort with functional decor and offering, as a minimum,
a full cooked or
continental breakfast.
- Other meals, where provided, will be freshly cooked.
- You will have a comfortable bed, with
clean bed linen
and towels and fresh soap.
- Adequate heating and hot water
available at reasonable times
for baths or showers at no extra charge. An acceptable overall
level of quality and helpful service.
At 
Guest Accommodation, you will find: (in addition to what is provided at
One Diamond)
- A sound overall level of quality and customer care in all areas.
At 
Guest Accommodation, you will find: (in addition to what is provided at
Two Diamond)
- A good overall level of quality. For
example, good quality, comfortable bedrooms; well maintained,
practical decor; a good choice of quality items available for
breakfast; other meals, where provided, will be freshly cooked from
good quality ingredients.
- A good degree of comfort provided for
you, with good levels of customer care.
At 
Guest Accommodation, you will find: (in addition to what is provided at
Three Diamond)
- A very good overall level of quality
in all areas and
customer care showing very good levels of attention
to your needs.
At 
Guest Accommodation, you will find: (in addition to what is provided at
Four Diamond)
- An excellent overall level of quality.
For example, ample space with a degree of luxury, an excellent
quality bed,
high quality furniture, excellent interior design.
- Breakfast offering a wide choice of
high quality fresh ingredients; other meals, where provided,
featuring fresh, seasonal local ingredients.
- Excellent levels of customer care, anticipating your needs.